FAQs

Refunds

Entry fees are non-refundable, unless you choose to protect your purchase with the optional “Purchase protection policy” offered at checkout. You can read the protection policy terms online here by clicking the state in which the event is taking place. Even if you choose to purchase it, you have 72 hours to cancel the policy if you decide you don’t want it. But you cannot purchase it AFTER you have completed your checkout.

Bounced Checks

Bounced checks will incur a fee of $20. Your registration won’t be guaranteed until you submit a new check for the entry fee PLUS $20.

Rollover Credits

If you cannot participate in an event for which you have registered, you may be eligible to receive a Rollover Credit, which may be applied towards any future Enviro-Sports event. Rollover Credits may be applied toward any Enviro-Sports event(s) until the end of the year following the year of the event you were registered for (i.e. if you were registered for an event in 2022, the credit is valid until December 31, 2023). To retain a Rollover Credit, you must notify us of your intention to pull out of a race NO LATER THAN 30 DAYS PRIOR TO THE EVENT DATE.

If within the 30 days leading up to the event a medical reason, military deployment or death in the family will prevent your participation, you must notify us in writing and attach documentation (i.e. doctor’s note, deployment notice) to support your claim. We must be in receipt of your written notice at least 72 hours before the published race start time. All requests for Rollover Credits for any reason besides medical, military deployment or death within 30 days of race day will be denied.

No credits will be issued within the last 72 hours prior to race start. A Rollover Fee will apply for all Rollover Credits (See chart below).

Rollover Fees

The amounts listed below will be deducted from the original entry fee paid to determine the remaining amount of credit:

  • Alcatraz Sharkfest®, $40

  • Golden Gate Sharkfest®, $40

  • Lady Liberty Sharkfest®, $40

  • All Other Sharkfest® Swims, $20

Frequent Swimmer Miles (FSMs)

Since 1990, we’ve been rewarding our return athletes for their loyal participation and enthusiastic support. Our participants contribute to the friendly atmosphere you’re bound to encounter at our events. To show our appreciation, every 6th event you race with us is FREE!* For details on how to apply your FSM credit, send an e-mail to us at info@envirosports.com. Five event entries may be accrued over any period of time; there is no deadline to redeem your free event entry. *Your free event must be of equal or lesser value to five previously paid races.

Title Defense Clause

As if winning wasn’t enough . . . As a reward for your win, the overall male and female winners are invited back to next year’s event to defend their title – gratis*. To sign up using under the Title-Defense Clause, please contact us at info@envirosports.com. *You are only eligible to defend your title the year immediately after the year you won.

Headphones/Music

SwiMP3 devices nor any other music apparatus are NOT allowed during any of our swim events. All swimmers need to be paying attention in case of any notifications needed to be given by on-water safety personnel.

Wetsuit Rentals

We do NOT offer wetsuit rentals at our events. You must bring your own wetsuit or find your own local wetsuit rental shop. For our Northern California events, SPORTS BASEMENT offers wetsuit rentals. They do not recommend using the wetsuit in chlorinated water. Wetsuit rentals are available at all of their store locations. Find out more about SPORTS BASEMENT wetsuit rentals online here.

Neoprene Hood/Wetsuit Hood

Neoprene hoods are allowed to be worn and by itself is not considered to be in the “Wetsuit” category.

Youth Swimmers

There is no age minimum to participate in any Sharkfest Swim. Some (but not all) of our Sharkfest Swims even have discounted youth entry fees. The swims are not for novices though, one should be comfortable and experienced swimming in open water.